Refund policy

It happens that the item you purchased does not suit you. We understand the situation and to prevent you from regretting your decision, we are offering you 30 days to complete any return of products that do not completely meet your expectations. If you would like to make a return, please contact our Email Service Team at info@olangcanada.com.

Once a return has been approved, you will have a total of 7 days to return your purchase. Once the 7 days has passed, all returns will be refused.

Returns from the United States are at the customer’s expense and are not eligible for prepaid return labels. We recommend using USPS to help minimize customs fees and indicating “Canadian Goods Returning” on the shipping documents. If any additional charges are applied when the return arrives at our warehouse, that amount will be deducted from your refund.

Shipping fees and tariffs are not refundable.

All products are eligible for this policy except those considered “final sale”.

An amount of 25$ per pair will be deducted to cover the return costs.

Refunds, not exchanges. Because at the speed things are moving, we don't offer exchanges. It is much faster for you to make a new transaction. If you prefer another size or color, order that style and return the unwanted product.

Promotional codes and special offers of a specific amount of money ($10, $25 etc.) are applied proportionally to all items in the order. Therefore, if you wish to return part of your order, the part of the promo code applicable to the returned items cannot be transferred to the rest of the order. Instead, the proportional promo code amount that applied to the returned item will be part of the refund.

MANUFACTURING DEFECTS

If for any reason your product is defective, we are happy to cover the cost of returns. We will accept defective products up to 30 days after purchase for a refund. If the item requires repair within 30 days of purchase, we may decide to replace the item. Prior to return authorization, we will require a photo and description of the defect or desired repair. Please send photos and descriptions to info@olangcanada.com and an agent will be happy to help you.

RETURNS CONDITIONS

IMPORTANT NOTE: We may refuse to offer a refund, voucher or during the 30 day returns period if your items do not meet the requirements below:

1. All refund requests must be made within 30 days of purchase.

2. All boots and shoes must be returned without any marks or signs of wear in their original box or undamaged original packaging.

3. Labels attached to the item must not be removed. All components (insoles, tools, etc.) must be in the box and not damaged. Boots or shoes that have been worn outside will not be accepted.

4. Returns may be refused if the returned product was damaged by someone other than a member of our team or the manufacturer.

5. All items specified as “FINAL SALE” are not subject to refunds.

Please note that if the returned shoes do not meet the requirements of our returns team following inspection, we will notify you of the return of your purchase, the rejection of your refund request, in addition to charging you a $25 restocking fee. . Please contact us at any time if you have any questions regarding returning your shoes.

Items Not Eligible for Refunds:

- Delivery costs

- Accessories (keys for mechanisms, replacement crampons, cleaning items, protective products)

HOW TO RETURN YOUR ITEM

1 - CONTACT THE SERVICE TEAM

Contact the service team by email at the following address: info@olangcanada.com be sure to clearly state your request by including the following information in the email:

1. Order number

2. Email address with which you completed your order

3. Your full name

4. Reason for the return

2 - RETURN DOCUMENT*

Once the return request has been accepted, you will receive a confirmation email with instructions regarding the procedure to return your items. Final sales products cannot be refunded.

Returns from the United States are at the customer’s expense and are not eligible for prepaid return labels. We recommend using USPS to help minimize customs fees and indicating “Canadian Goods Returning” on the shipping documents. If any additional charges are applied when the return arrives at our warehouse, that amount will be deducted from your refund.

3 - PACK THE ITEMS

Once you have received official confirmation of the refund, return the items in their original boxes. Place the box in the original shipping packaging or new packaging. Affix the prepaid return label to the outside of the packaging. Don't forget to insert a copy of the refund confirmation in the box.

Your items, items included in the original box, labels and the original box must not be damaged to be eligible for a return.

4 - BRING THE PACKAGE TO THE CARRIER

Take the package to the carrier indicated on the return slip.

5 - CONFIRMATION OF RETURN

If your return meets our requirements, the Service team will ensure that your refund is processed as quickly as possible. You will be informed by email as soon as your return is processed. Returns are typically processed within 5 business days of receiving your package. Please allow an additional 3-10 days for the funds to reappear on your credit card or PayPal account.

*Returns of purchases from the United States are at the sender's expense and are not subject to return shipping charges.